Returns and Exchanges

Returns and Exchanges:

We want you to love your jewellery, however if it does not inspire you to Explore Endlessly your pieces can be returned or exchanged within 7 days of delivery date. Sale items are non exchangeable and non refundable.

Important information on returns:

  • Please inform us about your decision to return your purchase by first emailing us at
  • Make sure all products are exactly as you received them, unworn and in the original packaging before you post them back.
  • Tracked postage is required on all returns or exchanges.
  • Unless the goods are damaged or defective you are responsible for the cost of returning the goods.
  • If any items were faulty the postage fee will be refunded.
  • Figursky reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email.

Product warranty and repairs

We will repair any manufacturing fault at no cost within 6 months of the purchase date. Proof of purchase is required.

Manufacturing faults do not include:

  • Broken chains
  • Plating that has worn off
  • Items bent out of shape or oxidised
  • Chipped, cracked or broken gemstones

It's important to recognize that natural inclusions within gemstones are not regarded as damage. Please be aware that stones or jewellery sourced from heirloom pieces and incorporated into our jewellery pieces are not covered by our warranty.