If you are unable to find the information you are looking for, please get in touch via hello@figursky.com with your enquiry.

Frequently asked questions


All of our pieces are locally made in Auckland, New Zealand.

Please have a detailed read of our.

Bespoke pieces take between 6-10 weeks to complete. The timeline will vary based on design specifications, our current workload and the overall complexity of your distinctive design.

Due to the bespoke nature of our creations, we exclusively offer direct sales through our website. Our commitment to a personalised experience means we take pride in engaging directly with you, ensuring a seamless journey from inception to completion.

Absolutely. We love working with heirloom pieces and reinventing them to fit your authentic self while keeping your family history. Prior to commencement, we conduct a thorough inspection of the piece to ensure its safety for the remodeling process. Please be advised that we retain the right to decline remodeling work on a case-by-case basis at our discretion.

We exclusively work with diamonds and precious coloured gemstones that are sourced directly by our team. The meticulous sourcing process of our stones are fundamental aspects of our work.

We offer Afterpay and Laybuy on all ready to ship items.

For the most accurate sizing come visit us for an appointment or see your local jeweller. We can send you a for you to figure out your size however seeing a jeweller would yield the most accurate measurement. Please click here to download our ring sizing guide (handy for a secret proposal).

We can provide you with a valuation for a $130 fee through a local, trusted 3rd party valuer. Typically, insurance providers will need a detailed receipt in order to add the piece to your policy. Please email us and we'd be happy to arrange one for you.

Our range features rings offer flexibility in choosing your stones and metal to make them uniquely yours.


We offer one complimentary ring resizing per ring for our clients. If additional resizing is required, kindly email hello@figursky.com for a quote and shipping instructions. It's essential to be aware that frequent resizing may impact the integrity of the jewelry. Please note that resizing your Figursky piece at a local jeweler will void the Figursky warranty.

Figursky provides a guarantee against any defects in materials and craftsmanship in our jewellery, excluding coverage for normal wear and tear, neglect, or accidental damage.

Examples of normal wear and tear include:

  • Scratches or dents in metals and softer stones, as well as flattened or worn prongs. To maintain your jewellery's condition, we recommend regular inspections every six months to one year. Additionally, we advise adding fine jewellery to a homeowners, renters, or individual insurance policy to safeguard against potential loss, damage, or theft.
  • Most of our pieces showcase one-of-a-kind stones. In the event of damage, we will make every effort to substitute it with a comparable stone. However, please note that variations in colour and type may occur depending on what we can source.

You can have your ring engraved, just let us know what you're after and we can advise the best course.

Our commitment to delivering exceptional white gold jewelry involves a standard industry practice of rhodium plating. This process includes electroplating a layer of rhodium over white gold, enhancing the white color and imparting a brilliant shine to your jewelry.

It's essential to note that rhodium plating is not a permanent feature and will naturally wear off over time. To uphold the premium shine and white finish, periodic re-plating of white gold items is recommended. To arrange for your ring to be re-plated kindly email hello@figursky.com for a plating quote and shipping instructions.


We exclusively work with gold and platinum.

With 30% greater density than white gold, platinum boasts exceptional durability, making it an ideal choice for daily-worn jewellery. Unlike white gold, platinum maintains its elegant white colour without requiring re-plating, eliminating the need for regular maintenance.